XenMobile Managed Play Store empty (no approved apps showing)

We had an issue where suddenly the whole Managed Play Store on our Android Enterprise phones would be completely empty. We went long ways to fix this issue without any success. The solution was apparently a lot easier.

The problem exists because in XenMobile Apps we had two apps which were NOT approved in the Managed Play Store. This will cause the whole Managed Play Store to stop working (no apps visible).

Solution is simple, make sure that all the apps you have published on XenMobile are also approved in the Managed Play Store. We were able to see all our apps after the missing two apps were approved:

Problem is known at Citrix support, but no public document was available with this information sadly. Hence this blogpost 🙂

Silas Arentsen

Started working in IT since 2016 for several Managed Service Providers. IT is always changing, which is why I like to learn from others. A challenge is never too much and will try to get my work up to a higher level each time.

Personal characteristics:

Motivated, calm, sincere and honest

Free time spending:

Kickboxing, technology, cars and day trips